These Terms and Conditions (“Terms”) apply to your use of FamilySafe, a UK-based digital vault service designed to securely store, organise, and share essential life information, documents, and instructions. By creating an account, accessing the service, or using any features of FamilySafe, you agree to these Terms.

If you do not agree with these Terms, you must not use FamilySafe.

1. Who We Are

FamilySafe UK Ltd (“FamilySafe”, “we”, “our”, “us”) Contact: support@familysafe.uk Registered in the United Kingdom

2. Service Overview

FamilySafe allows users to:

  • Store structured information (“cards”) across categories including utilities, insurance, property, wills, medical information, vehicle records, and passwords
  • Upload documents and images
  • Share selected cards or fields with trusted individuals and advisors
  • Generate probate-ready exports
  • Manage a family account with role-based permissions

FamilySafe provides secure storage and organisational tools. FamilySafe does not provide legal, financial, or estate-planning advice.

3. Eligibility

You must:

  • Be at least 18 years old
  • Create an account with accurate information
  • Use the service for lawful purposes
  • Not attempt to bypass security controls or access vaults that are not yours

FamilySafe is intended for adults; we do not knowingly permit accounts for users under 16.

4. Preview / Demonstration Site Usage

From time to time, FamilySafe may provide access to a Preview, Beta, or Demonstration version of the service (“Preview Site”). By using a Preview Site, you acknowledge and agree to the following:

  • The Preview Site is for testing and demonstration purposes only
  • Features may be incomplete, unstable, or subject to change
  • Data entered into the Preview Site may not be retained once testing ends
  • Although the platform is a test environment, all content you enter is still encrypted on your device before upload, using the same zero-knowledge principles as the main service
  • FamilySafe cannot see or read your private content at any time, even during testing
  • You should not rely on the Preview Site for storing critical, permanent, or legally required information
  • Feedback provided during testing may be used to improve the full release of the service

By using a Preview Site, you understand that functionality is offered “as is” and may differ from the final production version.

5. Your Account

You are responsible for:

  • Maintaining the confidentiality of your login credentials
  • Ensuring the security of your devices
  • All activity carried out under your account

If you believe your account is compromised, you must notify us at security@familysafe.uk.

6. Zero-Knowledge Security

FamilySafe operates a strict zero-knowledge design. We cannot view or decrypt your vault content, including documents and sensitive fields.

  • You are solely responsible for remembering your password or recovery key
  • FamilySafe cannot recover encrypted data if you lose these details
  • Support cannot access or decrypt your vault

Technical metadata, billing data, and analytics may be processed as outlined in our Privacy Policy.

7. Your Content

You retain ownership of the content you upload. You must not upload:

  • Illegal or harmful content
  • Content you do not have rights to use
  • Malware or harmful code

We may restrict access or remove content where required by law.

8. Dead Man’s Switch / Recovery Protocol

For eligible plans, FamilySafe offers a secure recovery mechanism using distributed key sharing (e.g., Shamir’s Secret Sharing). Trusted parties you nominate may unlock your vault after a verified period of inactivity.

You are responsible for selecting trusted parties and managing their contact information.

9. Sharing With Family and Advisors

You may share selected cards or fields with:

  • Family members
  • Executors
  • Financial advisors
  • Solicitors

You control what they can see. FamilySafe cannot override, view, or approve your sharing settings.

10. Plans, Pricing, and Billing

Plans may include Freemium, Premium, Family, and Lifetime.

Subscriptions

  • Paid plans renew automatically unless cancelled
  • Cancelling stops future billing; your vault becomes read-only until the end of your term

Lifetime Plan

  • “Lifetime” refers to the lifetime of the service offering, not a guarantee of perpetual operation

Upgrades & Downgrades

  • Changes are prorated

11. Data Storage and Backups

Data is stored in the UK using encrypted, GDPR-compliant infrastructure.

  • Files are encrypted client-side
  • Backups are immutable and versioned
  • We do not transfer your encrypted content outside the UK

12. Acceptable Use

You must not:

  • Use FamilySafe for illegal activity
  • Access accounts or data not belonging to you
  • Attempt to bypass or interfere with security
  • Reverse-engineer or disrupt the service

We may suspend or terminate accounts violating these rules.

13. Service Availability

We aim for high availability but do not guarantee:

  • Uninterrupted service
  • Error-free operation
  • Permanent accessibility of stored data

Maintenance may occur periodically.

14. Disclaimers

FamilySafe is not a legal adviser, financial adviser, or solicitor. The platform provides tools for organisation and probate preparation but does not constitute legal advice.

15. Limitation of Liability

To the maximum extent permitted by UK law:

  • We are not liable for loss of encrypted data if you lose your password or keys
  • We are not responsible for actions taken by individuals you have shared access with
  • Our total liability in any 12-month period will not exceed the amount you paid during that period

Nothing limits liability for fraud or death/personal injury caused by negligence.

16. Account Termination

You may close your account at any time. Upon closure:

  • Your vault enters the deletion process
  • Metadata and cryptographic materials are deleted permanently upon request
  • Backups are purged according to our retention schedule

We may suspend or terminate accounts where required by law or due to policy violations.

17. Changes to These Terms

We may update these Terms to reflect changes in features or legal requirements. Material changes will be communicated via email or in-app notifications.

Continued use of the platform indicates acceptance.

18. Governing Law

These Terms are governed by the laws of England and Wales. Disputes may be brought before the courts of England and Wales.

19. Contact

General Support: support@familysafe.uk Security: security@familysafe.uk Privacy: privacy@familysafe.uk