Losing someone is hard enough without a pile of admin on top. This page explains, in plain steps, how to tell Metro Bank that someone has died, what they will ask for and what happens next. You can also speak to Metro Bank’s bereavement team in any store. It has partnered with the free Settld service, which can notify several providers together.
At a glance
- Bereavement team: 0203 824 4815 (Monday to Friday, 9am to 5pm)
- Online: a bereavement notification form, also available in store
- Death Notification Service: Not a member; notify them directly
- Grant of probate usually needed above: confirmed with the team
- Official page: https://www.metrobankonline.co.uk/ways-to-bank/i-want-some-information-about/bereavement/
How to tell Metro Bank
You can notify Metro Bank by phone or using a bereavement notification form, also available in store. You do not need every document ready before you get in touch. Tell them first, and they will explain exactly what to send and at what pace.
Metro Bank is not part of the Death Notification Service, so notify it directly using the details above. If you are dealing with several providers at once, a free service called Settld can notify some of them together.
Documents you’ll usually need
- The death certificate, or an interim certificate from the coroner.
- Proof of who you are, such as a passport or driving licence.
- The account details you have for the person who died.
- The will if there is one, plus a grant of probate or letters of administration if Metro Bank asks for it.
What happens after you tell them
Once Metro Bank has what it needs, it will freeze the accounts, stop any cards and explain how the money is dealt with. Metro Bank asks for an indemnity form for balances between £5,000 and £25,000, and may need a grant of probate above that. Confirm the current threshold with the bereavement team. Joint accounts usually pass to the surviving holder rather than counting towards this. Timescales vary, so ask the bereavement team what to expect for your situation.
Contact details
- Phone: 0203 824 4815 (Monday to Friday, 9am to 5pm)
- Online: a bereavement notification form, also available in store
- Official bereavement page: https://www.metrobankonline.co.uk/ways-to-bank/i-want-some-information-about/bereavement/
Common questions
Do I need probate to close a Metro Bank account?
Metro Bank asks for an indemnity form for balances between £5,000 and £25,000, and may need a grant of probate above that. Confirm the current threshold with the bereavement team.
Can I notify Metro Bank and other banks at once?
Metro Bank is not currently part of the Death Notification Service, so notify it directly. A free service called Settld can help you notify several providers together.
Who can report the death?
Anyone can make the first contact. Metro Bank can only release money to the person entitled to deal with the estate, usually the executor named in the will or the next of kin.
You might also need
Last reviewed June 2026. Details such as phone numbers and thresholds can change, so please confirm with Metro Bank on its official page before you act. This is general information, not legal or financial advice.
Source: https://www.metrobankonline.co.uk/ways-to-bank/i-want-some-information-about/bereavement/
