Metro Bank bereavement number and how to notify them (UK)
Losing someone is hard enough without a pile of admin on top. This page explains, in plain steps, how to tell Metro Bank that someone has died, what they will ask for and what happens next. You can also speak to Metro Bank’s bereavement team in any store. It has partnered with the free Settld service, which can notify several providers together.
How to tell Metro Bank
You can notify Metro Bank by phone or using a bereavement notification form, also available in store. You do not need every document ready before you get in touch. Tell them first, and they will explain exactly what to send and at what pace.
Metro Bank is not part of the Death Notification Service, so notify it directly using the details above. If you are dealing with several providers at once, a free service called Settld can notify some of them together.
Documents Metro Bank needs
What happens after you tell Metro Bank
confirmed with the team
Accounts are frozen as soon as you notify them. The team then works through releasing the funds with you, case by case.
Once Metro Bank has what it needs, it will freeze the accounts, stop any cards and explain how the money is dealt with. Metro Bank asks for an indemnity form for balances between £5,000 and £25,000, and may need a grant of probate above that. Confirm the current threshold with the bereavement team. Joint accounts usually pass to the surviving holder rather than counting towards this. Timescales vary, so ask the bereavement team what to expect for your situation.
Full contact details
Common questions about Metro Bank
Do I need probate to close a Metro Bank account?
Metro Bank asks for an indemnity form for balances between £5,000 and £25,000, and may need a grant of probate above that. Confirm the current threshold with the bereavement team.
Can I notify Metro Bank and other banks at once?
Metro Bank is not currently part of the Death Notification Service, so notify it directly. A free service called Settld can help you notify several providers together.
Who can report the death?
Anyone can make the first contact. Metro Bank can only release money to the person entitled to deal with the estate, usually the executor named in the will or the next of kin.
FamilySafe holds the accounts, documents and people your household relies on, so when something like this happens the answers are already gathered, not scattered across drawers and inboxes.
See how FamilySafe works