Losing someone is hard enough without a pile of admin on top. This page explains, in plain steps, how to tell Monzo that someone has died, what they will ask for and what happens next. Monzo is an app-based bank, so everything is handled online, by email or by phone rather than in a branch. The team aims to reply within three working days.
At a glance
- Bereavement team: 0800 802 1281
- Online: an online form at monzo.com/bereavements, or email bereavements@monzo.com
- Death Notification Service: Not a member; notify them directly
- Grant of probate usually needed above: set case by case
- Official page: https://monzo.com/bereavements
How to tell Monzo
You can notify Monzo by phone or using an online form at monzo.com/bereavements, or email bereavements@monzo.com. You do not need every document ready before you get in touch. Tell them first, and they will explain exactly what to send and at what pace.
Monzo is not part of the Death Notification Service, so notify it directly using the details above. If you are dealing with several providers at once, a free service called Settld can notify some of them together.
Documents you’ll usually need
- The death certificate, or an interim certificate from the coroner.
- Proof of who you are, such as a passport or driving licence.
- The account details you have for the person who died.
- The will if there is one, plus a grant of probate or letters of administration if Monzo asks for it.
What happens after you tell them
Once Monzo has what it needs, it will freeze the accounts, stop any cards and explain how the money is dealt with. Monzo does not publish a single probate figure. For balances over £100 it asks for a signed indemnity form, and for larger estates it may ask for a grant of probate. The team will tell you what applies. Joint accounts usually pass to the surviving holder rather than counting towards this. Timescales vary, so ask the bereavement team what to expect for your situation.
Contact details
- Phone: 0800 802 1281
- Online: an online form at monzo.com/bereavements, or email bereavements@monzo.com
- Official bereavement page: https://monzo.com/bereavements
Common questions
Do I need probate to close a Monzo account?
Monzo does not publish a single probate figure. For balances over £100 it asks for a signed indemnity form, and for larger estates it may ask for a grant of probate. The team will tell you what applies.
Can I notify Monzo and other banks at once?
Monzo is not currently part of the Death Notification Service, so notify it directly. A free service called Settld can help you notify several providers together.
Who can report the death?
Anyone can make the first contact. Monzo can only release money to the person entitled to deal with the estate, usually the executor named in the will or the next of kin.
You might also need
Last reviewed June 2026. Details such as phone numbers and thresholds can change, so please confirm with Monzo on its official page before you act. This is general information, not legal or financial advice.
Source: https://monzo.com/bereavements
